Terms & Conditions Darryl Shirt Counselling

Date of Policy v1:  4/08/2026

1. Introduction

Welcome to Darryl Shirt Counselling Services  ("we", "our", "us"). These Terms of Service govern your use of our website and the counselling services we provide.

By accessing our website, booking an appointment, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms.

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2. Our Services

We provide professional counselling services, which include:

• Individual counselling

• Couples counselling

• Family counselling

• Trauma counselling

• Grief and loss counselling

• Anxiety and depression support

• Relationship counselling

• Face-to-face counselling

• Online (Zoom) counselling

Counselling is designed to support your emotional wellbeing, personal growth and decision-making. It is not a substitute for medical, psychiatric or emergency care.

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3. Professional Relationship

A counselling relationship begins only after an appointment has been confirmed and informed consent has been provided where required.

Using this website does not establish a counsellor-client relationship.

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4. Eligibility

You must:

• be at least 18 years of age, or

• have the consent of a parent or legal guardian where counselling is provided to a minor.

Parents or guardians may be involved in counselling for children and young people where appropriate.

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5. Appointments

Appointments may be booked:

• by telephone -free inquiry call

• by email

  • from our Service Inquiry page

  • emailing directly

Appointment times are reserved exclusively for you.

Please arrive on time. Late arrival may reduce your available counselling time.

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6. Fees and Payment

Current fees are published on our website or supplied before your appointment.

Payment is due before the time of the appointment unless otherwise agreed.

Accepted payment methods include:

• Online transfer of funds as indicated on website

• Cash at face to face appointments.

Outstanding accounts may result in future appointments being postponed until payment has been received.

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7. Cancellation Policy

If you need to cancel or reschedule your appointment, please provide at least 24 hours notice.

Where less than 24 hours notice is provided, or where you do not attend your appointment, a cancellation fee of the full fees may apply.

We understand emergencies occasionally occur and reserve discretion in exceptional circumstances.

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8. Online Counselling

Where counselling is provided by Zoom/video or telephone:

You agree to:

• participate from a private location

• use a secure internet connection where possible

• minimise interruptions

• provide an emergency contact if requested.

While reasonable efforts are taken to maintain secure communications, no internet-based service can be guaranteed to be completely secure.

If technology fails, we will attempt to reconnect or arrange an alternative appointment.

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9. Confidentiality

Your privacy is important to us.

Information shared during counselling is treated confidentially except where disclosure is required or permitted by law.

Examples include:

• where there is a serious and imminent risk of harm to yourself or another person

• where abuse or neglect must be reported under applicable legislation

• where records are subpoenaed or ordered by a court

• where otherwise authorised or required by law.

Your information may also be discussed in confidential professional supervision. Identifying information is minimised wherever possible.

Further information is contained in our Privacy Policy.

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10. Client Responsibilities

As a client you agree to:

• provide accurate information

• advise us of any changes to your contact details

• participate honestly in counselling

• treat staff respectfully

• advise us of any safety concerns relevant to counselling.

Counselling is most effective when clients actively participate in the therapeutic process.

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11. Emergencies

Our practice does not provide crisis or emergency services.

If you believe you or another person is at immediate risk, call 000 immediately or attend your nearest hospital Emergency Department.

If you require urgent mental health support outside appointment times, please contact an appropriate crisis support service.

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12. Medical Care

Counselling is not medical treatment.

We do not diagnose medical conditions or prescribe medication.

You should continue consulting your GP, psychiatrist or other health professionals regarding your healthcare.

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13. Website Information

The information on this website is provided for general educational purposes only.

It should not be relied upon as personal counselling, medical or legal advice.

Reading articles or downloading resources does not establish a counselling relationship.

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14. Christian Perspective

Our practice operates from a Christian worldview.

Where appropriate, counselling may incorporate Christian values, prayer or discussion of faith only with your consent.

Clients are under no obligation to participate in faith-based discussions, and counselling will be provided respectfully regardless of religious beliefs or background.

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15. Intellectual Property

Unless otherwise stated, all website content, including:

• text

• articles

• resources

• graphics

• logos

• downloadable materials

is the intellectual property of Darryl Shirt Counselling Services .

Content may not be reproduced, copied, distributed or published without written permission.

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16. Third-Party Links

Our website may include links to external websites.

These links are provided for convenience only.

We are not responsible for the content, security or privacy practices of third-party websites.

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17. Limitation of Liability

To the fullest extent permitted by Australian law:

• we make no guarantee regarding counselling outcomes

• every individual's circumstances differ

• counselling outcomes cannot be guaranteed.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded under the Australian Consumer Law.

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18. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

Please read our Privacy Policy for details regarding:

• collection of information

• storage of information

• use of information

• disclosure

• access and correction.

 

19. Changes to These Terms

We may update these Terms from time to time.

The current version will always be available on our website.

Continued use of our services constitutes acceptance of the updated Terms.

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20. Governing Law

These Terms are governed by the laws of Western Australia.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Western Australia.

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21. Contact Us

Darryl Shirt Counselling Services

Face to Face Address: 31 Norseman Road, Castletown, 6450

Phone: 0459 106 080

Email: darrylshirtcounselling@gmail.com

Website: www.darrylshirtcounselling.com.au

Business Hours:

Weekly: Tues,Wed,Thurs,Fri 9am - 5pm 

Fortnightly: Sat 8:30am - 12:30pm

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Acknowledgement

By using this website or engaging our counselling services, you acknowledge that you have read, understood and agree to these Terms of Service.

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